Monday, March 26, 2012

Super Supagas!

I dropped into Supagas at lunchtime today with my empty acetylene bottle, all set for a fight over paying for a replacement for the one they gave me last time which was nearly empty.

Me: “I was in a couple of weeks ago for an acetylene bottle, and you gave me an empty.”

Them: “Huh?”

Me: “The bottle you gave me had nothing in it, it didn’t have a cap in the valve which should have tipped me off, but I didn’t check until later and it was empty. My oxygen is still full!”

Them: “Righto, that’s odd. Let’s just swap it over then.”

And that was it. I walked away with a full bottle, no questions asked.

How’s that for customer service? :)

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